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Student Information

 

Important VHNZ Regulations:

Refreshers
Reassessment

Recognition of Prior Learning and/or Current Competency

Appeals

Complaints

Refreshers 

You must have been assessed against the NZQA unit standards for the course you need refreshed. If you have these unit standards on your NZQA Record of Learning (ROL), book your refresher course now.

If you did your last course with VHNZ your unit standards will be on your ROL.

VHNZ are increasingly finding trainees coming to refresh past training against unit standards that have not been added to their NZQA ROL.  If you did not do your last course with VHNZ we ask that you confirm you hold the unit standard/s you need refreshed by checking your ROL. If you have not yet registered to receive your ROL you can register here: NZQA Learner Registration

If you have not had a unit standard awarded you can complain to NZQA here: NZQA Complaint Form

If you need to do a refresher and do not hold a unit standard you can still do a refresher.

You must follow this process:

  • You must bring the evidence of your initial training with you to the refresher course (i.e. an original Certificate  or a statement sworn in front of a JP etc).
  • The trainer will sight this and allow you to join the course.
  • Once you have successfully demonstrated the primary competencies required by the Unit Standard VHNZ are required to report the unit.

Note that a refresher course provides no time for training or coaching. If you are unable to demonstrate the required competencies you will forfeit your fee and be advised to attend a full training course at a later date. 


Reassessment 

1. Trainees who do not meet an objective will be:

  • Informed of the reason(s).
  • Given additional instruction on the aspects where they have not achieved competency.
  • Reassessed in a similar but not identical manner.

2. Those who pass a reassessment will be credited with a full "Achieved" grade.

No reassessments are programmed for the objectives of the training; however, sufficient time is available during training to conduct reassessments. Trainees not meeting a reassessment will be graded as "Not Achieved" on that module. However, if time and resources permits, additional reassessment may be conducted at the discretion of the lead trainer, unless otherwise required by the conditions established by a relevant external standard setting body or credentialing agency.

Where evidence has been collected from a specially created assessment task, another assessment task will be needed in order to conduct a reassessment. If the aspects of performance to be reassessed are inextricably linked to other aspects, a full assessment task is to be repeated. Otherwise briefer more specific tasks will be created.

Evidence can come from performances that take place about the same time as the learning programme but not under control or observation of the assessor. This may be in the form of on-job experience. This evidence will be considered by the assessor within VHNZ and remain the responsibility of that assessor for any decision to award credits.

 

Recognition of Prior Learning and/or Current Competency

Trainees are informed of their right to have their prior learning and/or their current competency recognised saving them the time and money needed to repeat unnecessary training. The Recognition of Prior Learning (RPL) and  Recognition of Current Competency (RCC)  process is found at the front of each VHNZ Learner Guide.

Trainees are advised that the NZQA and Standard Setting Bodies (SSB) are VHNZ's recommended source of RPL and RCC services.  

If the Trainee wishes to continue with a RPL or RCC process with VHNZ they must apply for RPL or RCC in writing (VHNZ RPL RCC Application Form June 2016). They should address their application to the Academic Manager of Vertical Horizonz New Zealand, PO Box 15030, Tauranga 3144, or

info@verticalhorizonz.co.nz.

The trainee is advised to include the following:

  • Evidence of their prior learning (i.e. original Certificates, course content, attestations signed in front of a JP etc.);
  • Evidence of their current competency (i.e. examples of recent work, authenticated video, attestations signed in front of a JP etc.);
  • The unit standard/s they wish to be credited with; and
  • Their contact details.

The trainee will be sent and asked to fill in an VHNZ enrolment form and asked to pay half the fee of a full course.

VHNZ endeavours to complete a RPL or RCC process within 10 days of receiving the completed enrolment and payment of fee.

The VHNZ RPL and RCC process, however,  is limited  by VHNZ's approved accreditations, and NZQA and SSB Consent and Moderation Requirements. The following general restrictions are noted:Only one third of a full qualification  may be gained through RPL; 

  • RPL will not be granted for unit standards that evidence competency for high hazard activities (i.e. working at height, entering a confined space, crane operation, tree felling etc). RPL and RCC will only be granted after an observed demonstration of all  competencies required by these unit standards;
  • No partial credit will be given for unit standards, courses or modules. Only whole unit standards and all the learning outcomes of a particular course or module will be considered for RPL. Many Australian Standards, for example, do not directly align  to New Zealand unit standards and Trainees will often need to hold a number of Australian Standards to be awarded a single New Zealand unit standard;
  • RPL methods chosen will be appropriate for the topic concerned. VHNZ believe that only a practical demonstration of competent practice can appropriately RPL or assess competency for any skill.

For this reason Trainees holding Non Unit Standard Qualifications are referred to the VHNZ Refresher process. You can look at the Refresher process here: Refreshers.

 

Appeals

Trainees are informed of their right to appeal any training or assessment decision they may have concerns about at the start of each course. The appeals process is found at the front of each VHNZ Learner Guide.

If a Trainee wishes to appeal any training or assessment decision they have concerns about they are advised to first speak to the trainer concerned, stating the reasons for being unhappy. If this does not resolve the matter they are advised to write to the General Manager Training and Compliance of Vertical Horizonz New Zealand, PO Box 15030, Tauranga 3144, or info@verticalhorizonz.co.nz, within 10 working days from the end of their course.  The trainee is advised to include the following:

  • Copies of all relevant documentation/information in their  possession relating to the appealed situation;
  • A summary of the reasons for the appeal;
  • Details of what they believe should happen and what they expect as a result of their appeal; and
  • Any other evidence they think relevant to their appeal case.

The trainee will receive an acknowledgement of receipt of their appeal within 10 working days. The General Manager Training and Compliance will investigate the situation. Once a decision has been made the trainee will then be advised of the result within 5 working days.

 

The trainee applicant is further advised that if they remain unsatisfied with the outcome of their appeal they are entitled to make a further appeal to any of the following education authorities:

  • The Tertiary Education Organisation (Industry Training Organisation (ITO) or Polytechnic) responsible for the course;
  • The Standard Setting Body (SSB) responsible for the unit standard/s;The New Zealand Qualifications Authority (NZQA);

 

Complaints

Trainees are informed of their right to make a formal complaint at the start of each course. The complaints process is found at the front of each VHNZ Learner Guide.

To lodge a complaint Trainees must submit a written statement outlining the circumstances and reasons for the complaint and send this to the General Manager Training and Quality of Vertical Horizonz New Zealand, PO Box 15030, Tauranga 3144, or info@verticalhorizonz.co.nz, within 10 working days from the end of the course. The General Manager Training and Compliance will carry out a formal investigation into the circumstances of the complaint which in turn will be presented to the Senior Management Team. The trainee will be advised of the results of the investigation, the decision made regarding their complaint, and any actions to be taken to resolve the matter, within 10 working days.

The trainee is further advised that if they remain unsatisfied with the outcome of their complaint they are entitled to redirect their complaint to the appropriate authorities:

  • The Standard Setting Body (SSB) responsible for the unit standard/s;
  • The Tertiary Education Organisation (Industry Training Organisation (ITO) or Polytechnic) responsible for the course;
  • The New Zealand Qualifications Authority (NZQA);
  • The Tertiary Education Commission;
  • The New Zealand Police.



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