Vertical Horizonz Group  |  Australia  |  New Zealand  |  Middle East

Managing Interpersonal Conflict



  

Module

Content covered

Unit standard coverage

Interpersonal conflict at work

  • Identifying issues of an interpersonal conflict
  • Developing and implementing strategies to manage conflict
  • Evaluating the strategies

US9704 Evidence of workplace application required

Dealing with threatening situations

  • Preparing for dealing with a potentially threatening situation
  • Staying safe in a threatening situation

US9704 Evidence of workplace application required

 



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