Vertical Horizonz Group  |  Australia  |  New Zealand  |  Middle East
Professional Development

    National Certificate in Business (First Line Management) (Level 4)

Note: This course contributes to the award of a National Certificate by the NZQA. VHNZ can apply for the National Certificate from NZQA.

Experienced First Line Managers need skills to best utilise their expert knowledge and understandings to create beneficial change. Experienced and qualified Vertical Horizonz (VHNZ) trainers can develop the skills your First Line Managers need to fully engage and engage others, in the operation of your business.

The National Certificate in Business (First Line Management) (Level 4) programme provides your supervisors with the leadership, management and business writing skills to create beneficial change from the bottom up, in a practical way. It provides them with some of the tools and techniques to become fully engaged, lead people and plan and manage projects. The programme is developed around a major efficiency improvement project. In this way the programme addresses specific needs of your business.

Development Planning

  • Workplace visits to understand the environment and current issues.
  • Regular client consultation.
  • Customised programme development.


  • At a venue and time of your choosing.
  • Outcome focused learning.
  • Block courses interspaced with individual coaching.
  • Delivered by practical people using everyday language.
  • Develops leadership and project management skills.
  • Based around a major efficiency improvement project.
  • A full set of practical and usable course notes.

Post Delivery

  • Post training assessment of delivery.
  • Analysis of benefits gained.
  • Follow up support of students if required.

Achieving Business Success through Staff Development

Programme Overview
The National Certificate in Business (First Line Management) (Level 4) is a New Zealand Qualifications Authority qualification. The following unit standards are compulsory:

1987    Develop strategies to establish and maintain positive workplace relationships
16342  Identify key workplace organisational principles

23396  Demonstrate knowledge of performance management planning

VHNZ will work with you to select the other unit standards that best make up the programme you need for your staff and workplace. A typical programme of study includes the following selection of unit standards:

Candidates are required to successfully complete a total of six days teaching, together with the implementation and management of a project in their workplace. These are typically delivered by attending two, 3 - day block courses. Experience has shown that best learning results are achieved if there is a minimum of three months between the two block courses to implement and report on a project. Alternative timetables and delivery combinations are possible by negotiation.

Typical Course Content
Session 1

  • First Line Management.
  • Change management.
  • Leaders and leadership.
  • Project planning and management.

Session 2

  • Project reporting.
  • Review and closure.
  • Conflict management.
  • Engagement.

Our Teaching Method
Our trainers are all experienced practical people. They speak everyday workplace language and have a wealth of real life examples to share with our students. A typical delivery is via the experiential learning method. Over 50% of the lessons are contained in hands-on activities and as part of peer syndicate tasks. 

Attendance Numbers     Minimum 8, Maximum 12
Course Duration            6 day block course and a coached workplace programme

Funded Training
Vertical Horizonz New Zealand is an approved training provider for many Industry Training Organisations (ITO's) and other Tertiary Education Organisations (TEO's). To find out if your Company qualifies for funding please don't hesitate to contact one of our representatives. 

This course has qualified for NZTE Capability Development Voucher Scheme. Please enter your voucher details when making your booking. We will verify your voucher with the Issuing Regional Partner before confirming your place on the course.

Note: Assessments for the National Certificate in Business (First Line Management) (Level 4) MUST be completed by 31 January 2019. 

What is your enquiry?

Course Enquiry:
First Name:
* Last Name:
Organisation or Company:
Position or Title:
* Email:
* Phone:
Your town or city:
Are you on a training
agreement with an Industry
Training Organisation?:

Yes     No

Transport & Crane

First Aid


Industrial Safety

Rural Operations

Health and Safety