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You must have been assessed against the NZQA unit standards for the course you need refreshed. If you have these unit standards on your NZQA Record of Learning (ROL), book your refresher course now.

With the exception of First Aid, VHNZ does not assess against unit standards on refresher courses, therefore we do not report unit standards to NZQA from refresher courses. If you did your last course with VHNZ your unit standards will be on your ROL. 

If you did not do your last course with VHNZ we ask that you confirm you hold the unit standard/s you need refreshed by checking your ROL. If you have not yet registered to receive your ROL you can register through the NZQA website as follows: 

NZQA Learner Registration

If you have not had a unit standard awarded, please contact your last provider to arrange registration of the unit standard/s. If you have any issues you can complain to NZQA by submitting a complaints form via the below link:

NZQA Complaint Form

If you need to do a refresher and do not hold a unit standard, you can still do the refresher. Once you have successfully demonstrated the competencies required by the refresher course, you will be issued a refresher certificate. You will not be awarded the unit standard.


VHNZ Course Refresher Dates



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1. Trainees who do not meet an objective will be:

  • Informed of the reason(s).
  • Given additional instruction on the aspects where they have not achieved competency.
  • Reassessed in a similar but not identical manner.

2. Those who pass a reassessment will be credited with a full "Achieved" grade.

No reassessments are programmed for the objectives of the training; however, sufficient time is available during training to conduct reassessments. Trainees not meeting a reassessment will be graded as "Not Achieved" on that module. However, if time and resources permit, additional reassessment may be conducted at the discretion of the lead trainer, unless otherwise required by the conditions established by a relevant external standard setting body or credentialing agency.

Where evidence has been collected from a specially created assessment task, another assessment task will be needed in order to conduct a reassessment. If the aspects of performance to be reassessed are inextricably linked to other aspects, a full assessment task is to be repeated. Otherwise briefer more specific tasks will be created.

Evidence can come from performances that take place about the same time as the learning programme but not under control or observation of the assessor. This may be in the form of on-job experience. This evidence will be considered by the assessor within VHNZ and remain the responsibility of that assessor for any decision to award credits.

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Recognition of Prior Learning and/or Current Competency

Recognition of Prior Learning and/or Current Competency

Trainees are informed of their right to have their prior learning and/or their current competency recognised saving them the time and money needed to repeat unnecessary training. The Recognition of Prior Learning (RPL) and  Recognition of Current Competency (RCC)  process is found at the front of each VHNZ Learner Guide.

Trainees are advised that the NZQA and Standard Setting Bodies (SSB) are VHNZ's recommended source of RPL and RCC services.  

If the Trainee wishes to continue with a RPL or RCC process with VHNZ they must apply for RPL or RCC in writing (VHNZ RPL RCC Application Form June 2016). They should address their application to the Quality and Compliance Manager of Vertical Horizonz New Zealand, PO Box 15030, Tauranga 3144, or

The trainee is advised to include the following:

  • Evidence of their prior learning (i.e. original Certificates, course content, attestations signed in front of a JP etc.);
  • Evidence of their current competency (i.e. examples of recent work, authenticated video, attestations signed in front of a JP etc.);
  • The unit standard/s they wish to be credited with; and
  • Their contact details.

The trainee will be sent and asked to fill in a VHNZ enrolment form and asked to pay half the fee of a full course.

VHNZ endeavours to complete a RPL or RCC process within 10 days of receiving the completed enrolment and payment of fee.

The VHNZ RPL and RCC process however, is limited  by VHNZ's approved accreditations, and NZQA and SSB Consent and Moderation Requirements. The following general restrictions are noted:Only one third of a full qualification may be gained through RPL; 

  • RPL will not be granted for unit standards that evidence competency for high hazard activities (i.e. working at height, entering a confined space, crane operation, tree felling etc). RPL and RCC will only be granted after an observed demonstration of all  competencies required by these unit standards;
  • No partial credit will be given for unit standards, courses or modules. Only whole unit standards and all the learning outcomes of a particular course or module will be considered for RPL. Many Australian Standards, for example, do not directly align to New Zealand unit standards and Trainees will often need to hold a number of Australian Standards to be awarded a single New Zealand unit standard;
  • RPL methods chosen will be appropriate for the topic concerned. VHNZ believe that only a practical demonstration of competent practice can appropriately RPL or assess competency for any skill.

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Trainees are informed of their right to appeal any training or assessment decision they may have concerns about at the start of each course. The appeals process is found at the front of each VHNZ Learner Guide.

If a Trainee wishes to appeal any training or assessment decision they have concerns about they are advised to first speak to the trainer concerned, stating the reasons for being unhappy. If this does not resolve the matter they are advised to write to the Quality and Compliance Manager of Vertical Horizonz New Zealand, PO Box 15030, Tauranga 3144, or, within 10 working days from the end of their course.  The trainee is advised to include the following:

  • Copies of all relevant documentation/information in their possession relating to the appealed situation;
  • A summary of the reasons for the appeal;
  • Details of what they believe should happen and what they expect as a result of their appeal; and
  • Any other evidence they think relevant to their appeal case.

The trainee will receive an acknowledgement of receipt of their appeal within 10 working days. The Quality and Compliance Manager will investigate the situation. Once a decision has been made the trainee will then be advised of the result within 5 working days.

The trainee applicant is further advised that if they remain unsatisfied with the outcome of their appeal they are entitled to make a further appeal to any of the following education authorities:

  • The Tertiary Education Organisation (Industry Training Organisation (ITO) or Polytechnic) responsible for the course;
  • The Standard Setting Body (SSB) responsible for the unit standard/s;The New Zealand Qualifications Authority (NZQA);

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If you feel that you have been unfairly treated or wronged during the course, you have the right to make a formal complaint. 

To lodge a complaint, you must submit a written statement outlining the circumstances and reasons for the complaint. Your complaint is to be sent within 10 working days from the end of the course to: 
Vertical Horizonz New Zealand, PO BOx 15-030, Tauranga 3144, or
Attention: Chief Executive Officer

The Chief Executive Officer will carry out a formal investigation into the circumstances of the complaint, which in turn will be presented to the Senior Leadership Team. 

You will then be advised of the results/decision made regarding your complaint and any actions to be taken to resolve the matter. 

If you are not happy with the outcome of your complaint, then you have the right to redirect your complaint to the New Zealand Qualifications Authority or appropriate Government authority such as:

  • The Tertiary Education Commission
  • New Zealand Transport Agency
  • WorkSafe New Zealand
  • New Zealand Police


Cancellation and Postponement Policy

Cancellation and Postponement Policy

1. For course and programmes of less than three months duration notification of cancellation or postponement of training must be made in writing.

2. Confirmed training cancelled or postponed by the client within three to five business days of the course commencement date will be invoiced at 50% of the agreed course fee; training cancelled or postponed by the client within two business days of the course will be invoiced at the full quoted rate plus any associated costs, e.g. accommodation/flights booked, rental vehicles, etc. No cancellation fee is charged if 6 or more working days' notice has been given.

Student Fee Protection

Student Fee Protection

Student fees over $500 for programmes or training schemes of three months duration or more and paid in advance are held in an independently managed Trust Account.

Domestic students are entitled to a refund if they withdraw from a programme or training scheme of three months duration or more, and the withdrawal occurs up to the end of the eighth day after the start of the course. Withdrawals must be notified in writing. VHNZ may deduct a fee equal to the lesser of 10 per cent of the fees paid or $500.


Conflict of Interest

Conflict of Interest

“Pursuant to Section 346 (1)(h) of the Education and training Act 2020 the Board of VHNZ wishes to advise that Carl McOnie, a VHNZ Board member, has declared a conflict of interest in that he is also CEO of LandSAR New Zealand a registered PTE.

The Board has advised NZQA and has processes and procedures in place to manage the conflict of interest if or when it arises.”